Systems Application Associate

About the role

For more than 45 years, CXtec has been helping organizations maximize value in their IT investments. We are the largest secondary market network hardware provider in North America. Today, we remain focused on providing creative lifecycle management solutions for organizations of all sizes, all over the world.

Responsibilities

• Support the day-to-day administration, maintenance, and operation of business applications across production and non-production environments
• Monitor application health, performance, and system availability
• Support application builds, testing, deployments, and code migrations
• Apply patches, upgrades, and configuration changes following best practices
• Collaborate with vendors and software providers to resolve applications, database, server, and security issues
• Work cross-functionally with IT teams and business stakeholders to support integrations and system enhancements
• Aid in performance tuning, system optimization, and ongoing application maintenance
• Participate in system upgrades, implementations, and enhancement projects
• Contribute to retrospectives and recommend process or system improvements
• Assist in planning, estimating, and executing application administration tasks
• Maintain and update technical documentation for applications, systems, and processes
• Provide cross-training and share knowledge with team members
• Support end-user documentation and training for system updates and features
• Provide support to a diverse user base, including warehouse operations and office staff
• Troubleshoot user issues and deliver high-quality customer service
• Participate in after-hours/on-call rotations as required

Requirements

• Associate degree or bachelor’s degree in information technology, computer science, business information systems, or a related field preferred; equivalent combination of education, technical training, or relevant work experience will be considered.
• 3–5 years of experience in application support, IT support, help desk, systems support, or a related technical role preferred.
• Basic understanding of business applications, system administration concepts, and software support processes.
• Familiarity with Microsoft Windows environments, basic networking concepts, and troubleshooting techniques; exposure to Unix/Linux, databases, or enterprise applications is a plus.
• Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
• Demonstrated ability to learn new systems, follow established processes, and work effectively under guidance from senior team members.
• Strong customer service, teamwork, and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
• Effective written and verbal communication skills, including the ability to document issues, resolutions, and procedures clearly.
• Ability to manage multiple tasks, stay organized, pay close attention to detail, and meet deadlines in a fast-paced support environment.

Qualifications

• Basic understanding of business applications, system administration concepts, and software support processes.
• Familiarity with Microsoft Windows environments, basic networking concepts, and troubleshooting techniques; exposure to Unix/Linux, databases, or enterprise applications is a plus.
• Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
• Demonstrated ability to learn new systems, follow established processes, and work effectively under guidance from senior team members.
• Strong customer service, teamwork, and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
• Effective written and verbal communication skills, including the ability to document issues, resolutions, and procedures clearly.
• Ability to manage multiple tasks, stay organized, pay close attention to detail, and meet deadlines in a fast-paced support environment.

Skills

• Basic understanding of business applications, system administration concepts, and software support processes.
• Familiarity with Microsoft Windows environments, basic networking concepts, and troubleshooting techniques; exposure to Unix/Linux, databases, or enterprise applications is a plus.
• Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
• Demonstrated ability to learn new systems, follow established processes, and work effectively under guidance from senior team members.
• Strong customer service, teamwork, and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
• Effective written and verbal communication skills, including the ability to document issues, resolutions, and procedures clearly.
• Ability to manage multiple tasks, stay organized, pay close attention to detail, and meet deadlines in a fast-paced support environment.

Benefits

• Health insurance and prescription drug coverage
• Dental and Vision insurance
• Company-paid life insurance and voluntary life options
• Company paid short and long-term disability coverage
• Critical illness, accident and hospital indemnity insurance
• Flexible spending accounts
• Pet insurance
• Traditional and Roth 401(k) retirement plan with company match
• Tuition reimbursement and Employee Assistance Program
• Paid vacation, sick/personal days and holidays

Pay

The hourly Pay Range for this position is $32.28-$39.74. Final compensation will be determined based on a variety of factors including geographic location, skills, relevant education, experience, certifications, and overall alignment with business and organizational needs.

Schedule

This position can be located in Syracuse, NY or Norcross, GA.