Application Systems Senior Analyst

About the role

Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.

Responsibilities

• Independently support, install, troubleshoot, maintain, and manage applications
• Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape
• Independently test, implement, document, and support assigned core banking solutions
• Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
• Independently interact with Fiserv to solve problems and implement projects
• Create post‑implementation and deployment documentation for operations and internal customers
• Manage project plans and associated tasks as well as complete individual tasks related to project plans
• Drive resolution of issues through problem solving, identification of necessary resources, and escalation
• Triage support incidents and escalate high priority events to the appropriate groups
• Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
• Facilitate and drive sessions with internal customers to assess business needs and work with a team to find solutions
• Support ETL solutions using SQL Query and other languages/tools
• Create and maintain application documentation
• Analyze and improve the efficiency of various systems and services
• Map data from one core system to another support conversion related activities
• Work closely with tier 1 technical support teams and work as part of the tier 2/3 support team to ensure the team is meeting the business’ expectations
• Mentor application support analysts and business partners
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on‑site equipment
• Contribute to all aspects of a project from beginning to end
• Participate in the software development life cycle (SDLC) activities as required
• Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
• Learn to coordinate installation of new software, document and test custom changes
• Help to define, record, and execute application disaster recovery plans and procedures
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience; OR Associate's Degree with at least 6 years' work experience; OR High School Diploma with at least 8 years' work experience.
• Work Experience: Experience with automated testing (3