Application System Technical Analyst Senior

About the Role

This position is responsible for complex level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support. Applications include electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long-term care, population health, consumer and patient-facing technologies, enterprise resource planning, workforce scheduling, time and attendance, and customer relationship management.

This position is fully remote with some travel required up to once a quarter. Candidates residing or planning to reside in California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington are not currently being considered.

Responsibilities

• Documents and recommends workflow changes and technical/functional designs needed to support business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues, incidents, and problems according to agreed-upon service levels and department standards.
• Serves as Project Manager and completes PM functions for mid-size projects with multiple teams.
• Performs quality review of team build.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in the development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities.
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project, and department meetings to increase awareness and information flow.
• Works with requestors to understand problems, create clear and defined project objectives, and complete business case documentation.
• Helps stakeholders complete ROI, benefit plan KPIs, leading and lagging measures, if applicable.
• Aggregates applicable resource group forecasts to roadmap new projects for subcommittees/workgroups.
• Ensures resources are available to work on priorities and align with appropriate strategies.
• Aggregates equipment/hardware/data connection forecasts and maps new construction/reconstruction projects.
• Creates cost estimates and comparisons for new construction and reconstruction projects and assists with application assessment.
• Provides Capital Planning with costs of equipment and infrastructure information.
• Leads procurement and coordination of DTS equipment for construction and reconstruction projects.
• Supplies field teams with lists and mapping of equipment and data connections for projects, if applicable.
• Mentors other analysts and contributes to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Requirements

• Proficiency in Microsoft Office Suite programs (Excel with pivot tables, Visio, Project, PowerPoint, Word).
• In-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining the best approach through documentation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, correspondence, and process documents.
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public.
• Demonstrates knowledge of project management and control.
• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods to perform work.
• Preferred knowledge in Revenue Cycle, Epic, iSeries, Azure, SQL, and QA.

Qualifications

• Bachelor’s degree in information technology, healthcare, business, or a related field is required, or actively working toward a Bachelor’s Degree with nine years of professional experience (additional relevant experience may substitute for lack of education upon supervisory and HR approval).
• Four years of work experience, or actively working toward a Bachelor’s Degree with six years of experience in related areas.
• Will be required to certify on one or more Epic applications and maintain certification.

Schedule

Monday - Friday, 8 AM - 5 PM.

Scheduled weekly hours: 40.

Pay

The hourly range for this position is $39.97 - $62.91. Actual hourly rate is dependent upon experience.

Benefits

Intermountain provides a generous benefits package covering a wide range of programs to foster a sustainable culture of wellness, including mind, body, and spirit. Learn more about our comprehensive benefits package here.