Application Systems Analyst OR Senior Applications Systems Analyst

About the role

The Application Systems Analyst / Senior Analyst supports and leads enterprise-level projects while advising leadership on technical strategy. This role designs, implements, and optimizes the Foundation’s business systems and serves as a key liaison between Colonial Williamsburg’s business units, stakeholders, and vendors.

Main Duties

• Implement, maintain, and integrate applications supporting business objectives.
• Partner with business units and vendors to resolve issues and convey application/infrastructure strategies and requirements.
• Analyze system functionality, recommend solutions, and support process improvements.
• Support test planning and user testing for system upgrades.
• Maintain strong knowledge of the supported business area and industry trends, providing recommendations for future releases and roadmap planning.
• Identify and implement moderate system or process improvements using analysis and prior experience.
• Provide guidance or training to peers and may review others’ work on smaller projects.
• Manage large or complex projects with limited oversight, including delegating work and reviewing deliverables.
• Influence stakeholders within and outside of IT regarding policies, procedures, and operational practices.
• Provide advanced guidance, coaching, and training to colleagues.
• Lead vendor management and major system implementations, using deep functional and industry knowledge to recommend and implement significant enhancements and initiatives.

Required Education and Experience

• Applications Systems Analyst: Bachelor’s degree AND at least three (3) years of related professional experience; OR Associate degree AND at least five (5) years of related professional experience; OR High school diploma/equivalent AND at least seven (7) years of professional related experience.
• Senior Applications Systems Analyst: Bachelor’s degree and at least six (6) years of related professional experience; OR Associate degree and at least eight (8) years of related professional experience; OR High school diploma/equivalent and at least ten (10) years of related professional experience.

Preferred Qualifications

• A bachelor’s or master’s degree specifically in Information Technology (IT).
• Workday experience.
• Experience with a customer relationship management (CRM) system such as Tessitura system or similar.

Key Skills / Competencies

• Demonstrated ability to analyze system issues, troubleshoot, and support upgrades or enhancements.
• Advanced knowledge of report writing and BI tool skills.
• Ability to design and oversee complex workflows, application integrations, and automation processes.
• Knowledge of cybersecurity best practices in application/system environments.