Application Support Specialist (CMIC)

Responsibilities

• User Access & Security Administration
• Create, modify, and deactivate CMiC user accounts following approved access controls.
• Maintain user roles and permissions aligned with job responsibilities.
• Support periodic access reviews and audits with reporting and documentation.
• End-User Support
• Provide first- and second-level CMiC application support (triage, troubleshooting, user education, and issue resolution) via support ticketing system, email, in person, instant message, phone, screen-sharing session.
• Troubleshoot and resolve user access issues including permissions, roles, and authentication problems.
• Aid users with CMiC navigation, functionality, and common process questions.
• Diagnose configuration issues, data entry errors, and workflow interruptions.
• Recommend basic workarounds / alternatives to address known errors.
• Incident Management & Escalation
• Log, track, and manage support tickets through resolution with clear communication.
• When appropriate, escalate and track issues to resolution with 3rd tier support personnel, or external consultants and vendors.
• Business Process & Application Support
• Support CMiC modules including Financials, Job Costing, Project Management, Procurement, and Payroll (if applicable).
• Document common issues and resolutions to build a knowledge base.
• Identify recurring issues and recommend process improvements or training needs.
• Collaboration & Continuous Improvement
• Work closely with Finance, Project Controls, HR, and Operations teams.
• Aid with testing and validation of system upgrades, patches, configuration changes, and maintenance activities.

Qualifications

• Minimum Requirements:
• Bachelor's Degree + 4 years of relevant experience or demonstrated equivalency of experience and/or education.
• Preferred Qualifications:
• 2+ years of direct experience with CMiC preferred.
• Solid critical thinking, problem-solving, and troubleshooting skills.
• Superior attention to detail.
• Commitment to meeting issue resolution timelines.
• Strong verbal and written communication skills, for both technical and non-technical audiences.
• Ability to be flexible, and take direction, including changes to schedule and workflow priorities.

Physical Demands

• Regularly required to use a computer workstation.
• Regularly required to talk or hear.
• Specific vision abilities required by this position include close, middle, and distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.
• The passage of employees through the work area is average and normal.

Note

• This position is fully in-person in the Denver office.
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
• This position does not include sponsorship for United States work authorization.