Application Support Engineering Associate Director
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
The posting includes:
- Intro: "Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance."
- Then "Pay And Benefits Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)."
- Then "The Impact You Will Have In This Role The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents."
- Then "Work Schedule Willing to work 2nd Shift (11:00 AM - 8:00 PM ET) and provide leadership support during critical production incidents, releases, and operational events."
- Then "Primary Responsibilities Lead a team of Application Support Engineers responsible for the reliability, availability, and operational support of business-critical applications. Drive incident, problem, change, and major incident management processes, ensuring timely resolution and continuous service improvement. Serve as the technical and operational lead during critical production events, coordinating cross-functional teams and stakeholder communications. Partner with Application Development, Infrastructure, Cloud, and Operations teams to improve system resilience, observability, and stability. Lead operational excellence initiatives focused on automation, alert rationalization, self-healing capabilities, and reduction of operational toil. Oversee production releases, vendor upgrades, disaster recovery testing, and business continuity activities. Establish and monitor operational KPIs, service health metrics, and reliability objectives. Ensure operational readiness, regulatory compliance, audit support, and adherence to risk and control standards. Mentor and develop technical teams while promoting a culture of accountability, collaboration, and continuous improvement."
- Then "Qualifications Minimum 12+ years of experience in Application Support, Production Support, SRE, or Technology Operations. Bachelor's degree preferred or equivalent experience. Experience supporting mission-critical applications within financial services or capital markets environments."
- Then "Talents Needed for Success Strong leadership experience managing production support and engineering teams in a global environment. Deep understanding of Application Support Engineering, Site Reliability Engineering (SRE), and production operations. Proven experience leading major incident management and executive-level communications. Strong knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, and modern application platforms. Experience with observability and monitoring tools such as Splunk, Grafana, and related technologies. Working knowledge of SQL, networking, middleware, job scheduling (Autosys), and enterprise application architectures. Familiarity with ServiceNow and ITIL-based incident, problem, and change management processes. Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration. Exposure to mainframe-integrated environments, batch processing, and enterprise production workflows. Strong communication, stakeholder management, and organizational leadership skills. Capital Markets or Financial Services experience required."
We need to decide sections: About the role (intro), Responsibilities (Primary Responsibilities), Requirements (Qualifications maybe), Skills (Talents Needed for Success), Benefits (Pay And Benefits), Schedule (Work Schedule). Also maybe "Impact" but we can incorporate into About the role.
We must not repeat job title as heading. No Job ID.
We need to preserve all substantive information. So we need to include all details from each section.
We need to use
for each section heading.
We need to use - for any list of duties/requirements/benefits. For prose we use
.
We need to avoid filler like "commensurate with experience" etc. Not present.
We need to remove boilerplate: The initial lines about "Are you ready..." is not boilerplate; it's part of the posting. We'll keep.
We need to remove duplicated lines: none.
We need to remove application instructions: none.
We need to remove legal/EEO etc: none.
Now we need to decide sections.
Potential sections:
- About the role (intro paragraph(s) describing DTCC, IT group, etc.)
- Responsibilities (Primary Responsibilities list)
- Requirements (Qualifications)
- Skills (Talents Needed for Success)
- Benefits (Pay And Benefits)
- Schedule (Work Schedule)
We need to ensure each section has real content.
Now we need to format.
We'll produce something like:
About the role
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Responsibilities
- Lead a team of Application Support Engineers responsible for the reliability, availability, and operational support of business-critical applications.
- Drive incident, problem, change, and major incident management processes, ensuring timely resolution and continuous service improvement.
- Serve as the technical and operational lead during critical production events, coordinating cross-functional teams and stakeholder communications.
- Partner with Application Development, Infrastructure, Cloud, and Operations teams to improve system resilience, observability, and stability.
- Lead operational excellence initiatives focused on automation, alert rationalization, self-healing capabilities, and reduction of operational toil.
- Oversee production releases, vendor upgrades, disaster recovery testing, and business continuity activities.
- Establish and monitor operational KPIs, service health metrics, and reliability objectives.
- Ensure operational readiness, regulatory compliance, audit support, and adherence to risk and control standards.
- Mentor and develop technical teams while promoting a culture of accountability, collaboration, and continuous improvement.
Requirements
- Minimum 12+ years of experience in Application Support, Production Support, SRE, or Technology Operations.
- Bachelor's degree preferred or equivalent experience.
- Experience supporting mission-critical applications within financial services or capital markets environments.
Skills
- Strong leadership experience managing production support and engineering teams in a global environment.
- Deep understanding of Application Support Engineering, Site Reliability Engineering (SRE), and production operations.
- Proven experience leading major incident management and executive-level communications.
- Strong knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, and modern application platforms.
- Experience with observability and monitoring tools such as Splunk, Grafana, and related technologies.
- Working knowledge of SQL, networking, middleware, job scheduling (Autosys), and enterprise application architectures.
- Familiarity with ServiceNow and ITIL-based incident, problem, and change management processes.
- Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration.
- Exposure to mainframe-integrated environments, batch processing, and enterprise production workflows.
- Strong communication, stakeholder management, and organizational leadership skills.
- Capital Markets or Financial Services experience required.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Schedule
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Willing to work 2nd Shift (11:00 AM - 8:00 PM ET) and provide leadership support during critical production incidents, releases, and operational events.
We need to ensure we didn't miss any content: The "Impact You Will Have In This Role" paragraph about Development family and Application Support Engineering role. Should we include that? It's substantive. Could be part of About the role or a separate section like "Role Overview". Since we have About the role already, we could incorporate that paragraph there. The instruction: Prefer a few substantive sections over many thin ones. So we can merge that into About the role.
Thus About the role paragraph(s) should include the intro plus the Impact paragraph.
Let's combine:
About the role: includes the initial motivational paragraph, description of IT group, and the Impact You Will Have In This Role paragraph.
We need to ensure we keep all sentences.
Let's extract that paragraph:
"The Impact You Will Have In This Role The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. The posting includes: - Intro: "Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance." - Then "Pay And Benefits Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)." - Then "The Impact You Will Have In This Role The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents." - Then "Work Schedule Willing to work 2nd Shift (11:00 AM - 8:00 PM ET) and provide leadership support during critical production incidents, releases, and operational events." - Then "Primary Responsibilities Lead a team of Application Support Engineers responsible for the reliability, availability, and operational support of business-critical applications. Drive incident, problem, change, and major incident management processes, ensuring timely resolution and continuous service improvement. Serve as the technical and operational lead during critical production events, coordinating cross-functional teams and stakeholder communications. Partner with Application Development, Infrastructure, Cloud, and Operations teams to improve system resilience, observability, and stability. Lead operational excellence initiatives focused on automation, alert rationalization, self-healing capabilities, and reduction of operational toil. Oversee production releases, vendor upgrades, disaster recovery testing, and business continuity activities. Establish and monitor operational KPIs, service health metrics, and reliability objectives. Ensure operational readiness, regulatory compliance, audit support, and adherence to risk and control standards. Mentor and develop technical teams while promoting a culture of accountability, collaboration, and continuous improvement." - Then "Qualifications Minimum 12+ years of experience in Application Support, Production Support, SRE, or Technology Operations. Bachelor's degree preferred or equivalent experience. Experience supporting mission-critical applications within financial services or capital markets environments." - Then "Talents Needed for Success Strong leadership experience managing production support and engineering teams in a global environment. Deep understanding of Application Support Engineering, Site Reliability Engineering (SRE), and production operations. Proven experience leading major incident management and executive-level communications. Strong knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, and modern application platforms. Experience with observability and monitoring tools such as Splunk, Grafana, and related technologies. Working knowledge of SQL, networking, middleware, job scheduling (Autosys), and enterprise application architectures. Familiarity with ServiceNow and ITIL-based incident, problem, and change management processes. Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration. Exposure to mainframe-integrated environments, batch processing, and enterprise production workflows. Strong communication, stakeholder management, and organizational leadership skills. Capital Markets or Financial Services experience required." We need to decide sections: About the role (intro), Responsibilities (Primary Responsibilities), Requirements (Qualifications maybe), Skills (Talents Needed for Success), Benefits (Pay And Benefits), Schedule (Work Schedule). Also maybe "Impact" but we can incorporate into About the role. We must not repeat job title as heading. No Job ID. We need to preserve all substantive information. So we need to include all details from each section. We need to use
for each section heading.
We need to use - for any list of duties/requirements/benefits. For prose we use
.
We need to avoid filler like "commensurate with experience" etc. Not present.
We need to remove boilerplate: The initial lines about "Are you ready..." is not boilerplate; it's part of the posting. We'll keep.
We need to remove duplicated lines: none.
We need to remove application instructions: none.
We need to remove legal/EEO etc: none.
Now we need to decide sections.
Potential sections:
- About the role (intro paragraph(s) describing DTCC, IT group, etc.)
- Responsibilities (Primary Responsibilities list)
- Requirements (Qualifications)
- Skills (Talents Needed for Success)
- Benefits (Pay And Benefits)
- Schedule (Work Schedule)
We need to ensure each section has real content.
Now we need to format.
We'll produce something like:
About the role
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Responsibilities
- Lead a team of Application Support Engineers responsible for the reliability, availability, and operational support of business-critical applications.
- Drive incident, problem, change, and major incident management processes, ensuring timely resolution and continuous service improvement.
- Serve as the technical and operational lead during critical production events, coordinating cross-functional teams and stakeholder communications.
- Partner with Application Development, Infrastructure, Cloud, and Operations teams to improve system resilience, observability, and stability.
- Lead operational excellence initiatives focused on automation, alert rationalization, self-healing capabilities, and reduction of operational toil.
- Oversee production releases, vendor upgrades, disaster recovery testing, and business continuity activities.
- Establish and monitor operational KPIs, service health metrics, and reliability objectives.
- Ensure operational readiness, regulatory compliance, audit support, and adherence to risk and control standards.
- Mentor and develop technical teams while promoting a culture of accountability, collaboration, and continuous improvement.
Requirements
- Minimum 12+ years of experience in Application Support, Production Support, SRE, or Technology Operations.
- Bachelor's degree preferred or equivalent experience.
- Experience supporting mission-critical applications within financial services or capital markets environments.
Skills
- Strong leadership experience managing production support and engineering teams in a global environment.
- Deep understanding of Application Support Engineering, Site Reliability Engineering (SRE), and production operations.
- Proven experience leading major incident management and executive-level communications.
- Strong knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, and modern application platforms.
- Experience with observability and monitoring tools such as Splunk, Grafana, and related technologies.
- Working knowledge of SQL, networking, middleware, job scheduling (Autosys), and enterprise application architectures.
- Familiarity with ServiceNow and ITIL-based incident, problem, and change management processes.
- Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration.
- Exposure to mainframe-integrated environments, batch processing, and enterprise production workflows.
- Strong communication, stakeholder management, and organizational leadership skills.
- Capital Markets or Financial Services experience required.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Schedule
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Willing to work 2nd Shift (11:00 AM - 8:00 PM ET) and provide leadership support during critical production incidents, releases, and operational events.
We need to ensure we didn't miss any content: The "Impact You Will Have In This Role" paragraph about Development family and Application Support Engineering role. Should we include that? It's substantive. Could be part of About the role or a separate section like "Role Overview". Since we have About the role already, we could incorporate that paragraph there. The instruction: Prefer a few substantive sections over many thin ones. So we can merge that into About the role.
Thus About the role paragraph(s) should include the intro plus the Impact paragraph.
Let's combine:
About the role: includes the initial motivational paragraph, description of IT group, and the Impact You Will Have In This Role paragraph.
We need to ensure we keep all sentences.
Let's extract that paragraph:
"The Impact You Will Have In This Role The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in
. We need to avoid filler like "commensurate with experience" etc. Not present. We need to remove boilerplate: The initial lines about "Are you ready..." is not boilerplate; it's part of the posting. We'll keep. We need to remove duplicated lines: none. We need to remove application instructions: none. We need to remove legal/EEO etc: none. Now we need to decide sections. Potential sections: - About the role (intro paragraph(s) describing DTCC, IT group, etc.) - Responsibilities (Primary Responsibilities list) - Requirements (Qualifications) - Skills (Talents Needed for Success) - Benefits (Pay And Benefits) - Schedule (Work Schedule) We need to ensure each section has real content. Now we need to format. We'll produce something like:
About the role
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Responsibilities
- Lead a team of Application Support Engineers responsible for the reliability, availability, and operational support of business-critical applications.
- Drive incident, problem, change, and major incident management processes, ensuring timely resolution and continuous service improvement.
- Serve as the technical and operational lead during critical production events, coordinating cross-functional teams and stakeholder communications.
- Partner with Application Development, Infrastructure, Cloud, and Operations teams to improve system resilience, observability, and stability.
- Lead operational excellence initiatives focused on automation, alert rationalization, self-healing capabilities, and reduction of operational toil.
- Oversee production releases, vendor upgrades, disaster recovery testing, and business continuity activities.
- Establish and monitor operational KPIs, service health metrics, and reliability objectives.
- Ensure operational readiness, regulatory compliance, audit support, and adherence to risk and control standards.
- Mentor and develop technical teams while promoting a culture of accountability, collaboration, and continuous improvement.
Requirements
- Minimum 12+ years of experience in Application Support, Production Support, SRE, or Technology Operations.
- Bachelor's degree preferred or equivalent experience.
- Experience supporting mission-critical applications within financial services or capital markets environments.
Skills
- Strong leadership experience managing production support and engineering teams in a global environment.
- Deep understanding of Application Support Engineering, Site Reliability Engineering (SRE), and production operations.
- Proven experience leading major incident management and executive-level communications.
- Strong knowledge of Linux, Windows, AWS, OpenShift/Kubernetes, and modern application platforms.
- Experience with observability and monitoring tools such as Splunk, Grafana, and related technologies.
- Working knowledge of SQL, networking, middleware, job scheduling (Autosys), and enterprise application architectures.
- Familiarity with ServiceNow and ITIL-based incident, problem, and change management processes.
- Experience driving automation through scripting, AI-enabled operational tooling, and workflow orchestration.
- Exposure to mainframe-integrated environments, batch processing, and enterprise production workflows.
- Strong communication, stakeholder management, and organizational leadership skills.
- Capital Markets or Financial Services experience required.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
Schedule
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Willing to work 2nd Shift (11:00 AM - 8:00 PM ET) and provide leadership support during critical production incidents, releases, and operational events.
We need to ensure we didn't miss any content: The "Impact You Will Have In This Role" paragraph about Development family and Application Support Engineering role. Should we include that? It's substantive. Could be part of About the role or a separate section like "Role Overview". Since we have About the role already, we could incorporate that paragraph there. The instruction: Prefer a few substantive sections over many thin ones. So we can merge that into About the role. Thus About the role paragraph(s) should include the intro plus the Impact paragraph. Let's combine: About the role: includes the initial motivational paragraph, description of IT group, and the Impact You Will Have In This Role paragraph. We need to ensure we keep all sentences. Let's extract that paragraph: "The Impact You Will Have In This Role The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in