Application Support Engineering Associate

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

About the role

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Responsibilities

• Verify analyses performed by team members and implement corrective actions required to prevent recurrence of incidents and production issues.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks to ensure accuracy and operational readiness.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot application issues and escalate as required.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises and unplanned outages, providing Business Continuity Management (BCM) evidence as required.
• Identify, develop, and implement automation opportunities to reduce manual