Application Support - CityWorks

Job ID: 66391 Job Title: Application Support - CityWorks Department: TN Metro-ITS Position: Hybrid Location: 700 President Ronald Reagan Way Nashville, Tennessee 37219 Duration: 6+ Months Job Description Providing primary application support for City Works which is being used by a select group of general government departments.Performing application testing (test plans/cases and execution) and troubleshooting for all City Works and related systems and applications.Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.Report or form creation/modification in Crystal Reports and SQL queries using City works and Land Management data.Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications. Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.Data extracts from SQL based on user request and/or public requestExperience with City Works configuration and support, Crystal reporting, and SQL queriesExperience with SQL Server Management Studio (SSMS)Experience writing SQL queries to update or extract data from a SQL databaseExperience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.Experience coordinating and conducting end-user training including preparing and updating training materials. As part of an implementation training rollout a plus.Experience with Microsoft Office Suite.