Application Support Analyst | Production Services | Experienced Hire

About the role

The Application Support Analyst will provide technical support to production systems, ensuring smooth operation and addressing issues promptly. This role requires strong problem-solving skills and the ability to work independently.

Responsibilities

• Diagnose and resolve complex software and hardware issues in production environments
• Develop and maintain documentation related to system configurations and troubleshooting procedures
• Collaborate with development teams to identify and implement improvements to production systems
• Perform routine maintenance tasks to ensure optimal system performance
• Provide escalation support to end-users and assist in resolving critical incidents

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of experience in IT support or a similar role
• Experience with major enterprise applications and operating systems
• Strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in scripting languages such as Python or Bash
• Knowledge of cloud-based services and virtualization technologies
• Experience with ITIL best practices

Skills

• Problem-solving
• Technical writing
• Team collaboration
• Customer service

Benefits

• Flexible working hours
• Professional development opportunities
• Health insurance
• 401(k) plan

Pay

$80,000 - $90,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM