Application Production Support Analyst

Talan is an international group that supports clients in end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions, and an applied research and development laboratory. In the Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders achieve measurable performance and strong ROI.

About the role

We’re seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Location: NYC (Hybrid – at least 3 days onsite/week). Visa sponsorship is not provided.

Responsibilities

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escalate complex issues.
• Coordinate with developers, business analysts, and regional teams.
• Support releases, changes, and start-of-day checks.
• Follow all security, compliance, and operational procedures.

Requirements

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Benefits

• Competitive salary between USD $105,000 - $145,000.
• 401(k) retirement plan with company matching.
• 15 days of paid vacation per year at hire, increasing to 27 days based on seniority (annual untaken vacation days are cashed out).
• 8 paid holidays + 5 sick days + 2 personal days per year.
• Company health, dental, and vision insurance plans + FSA.
• Voluntary short-term and long-term disability insurance.
• Commuter/transit benefits.