Application Specialist, Outfitting

About the role

Cadmatic is seeking an Application Specialist, Outfitting to support our growth in the US market in Virginia, Mississippi, or Louisiana. The role involves remote work from your home office.

Responsibilities

• Acting as the primary contact for customers from deployment through daily use.
• Providing technical support and training so customers can adopt and use Cadmatic Outfitting effectively in their projects.
• Advising customers on practical use of Cadmatic Outfitting in piping, machinery layout, and outfitting design workflows.
• Solving technical questions and troubleshooting complex issues in daily use.
• Running training sessions both remotely and at customer sites.
• Participating in the sales process as a technical software expert and delivering software demonstrations.
• Turning customer feedback into clear and actionable input for product development.

Requirements

• Bachelor’s or Master’s degree in engineering, Computer Science, or a related technical field. A marine, mechanical, or shipbuilding-related background is preferred.
• 3+ years of practical experience in shipbuilding, outfitting design, engineering, and/or 3D CAD.
• Strong understanding of the U.S. marine industry, with additional value placed on naval environment experience.
• Excellent written and verbal communication skills to effectively interact with both technical and non-technical stakeholders.
• Experience in customer service or client-facing roles. Strong ability to build trusted relationships with customers and cross-functional stakeholders.
• Basic programming knowledge (for instance C++) is considered a plus.

Qualifications

• Candidates must be legally authorized to work in the United States on a permanent basis.
• Visa sponsorship is not available for this role.

Skills

• Customer service and client-facing roles experience.
• Technical software expertise.
• Problem-solving and troubleshooting skills.
• Training and demonstration skills.
• Customer relationship management.
• Basic programming knowledge (C++).

Benefits

• Full-time work (40 hours per week).
• Flexible working hours and remote work.
• Paid Time Off: 20 days of paid time off (PTO) per year.
• Medical insurance.
• 401(k) retirement plan.
• Travel expense coverage for customers and Cadmatic premises according to our global travel policy.

Pay

• Annual base salary of $85,000–$100,000 plus a variable bonus, with on-target earnings (OTE) of $102,000–$120,000.

Schedule

• The role requires regular visits to customer premises.