Application Consultant

About the role

The position is listed on behalf of a partner company managing all applications and next steps. This remote opportunity is designed for a technology-focused professional who enjoys bridging business needs and software solutions.

Responsibilities

• Deliver high-quality consulting and implementation services that help clients successfully adopt and optimize enterprise software solutions.
• Partner with clients and internal teams to implement and optimize utility Customer Information System (CIS) solutions.
• Lead customers through implementation activities, including configuration, issue resolution, system setup, administration, and user training.
• Conduct business analysis through gap analysis, root cause analysis, process reviews, documentation, and requirements gathering.
• Translate business requirements into practical technology solutions, analyze client business processes, and recommend effective solutions.
• Manage user acceptance testing and change management activities to ensure successful adoption and stakeholder satisfaction.
• Develop user documentation, training materials, and handover resources to support long-term customer success.
• Provide subject matter expertise to product and operational teams by sharing insights on market trends, client needs, and industry best practices.
• Partner with project managers to monitor progress, identify risks, resolve bottlenecks, and support successful project delivery.
• Identify opportunities to enhance client value through additional products, services, and process improvements.
• Travel approximately 50% within North America to support client engagements and implementation activities.

Requirements

• Strong consulting abilities, technical understanding, and customer-facing experience.
• Comfortable working with both business and IT stakeholders and having a proactive mindset toward learning and innovation.
• Strong problem-solving, analytical thinking, and critical reasoning skills.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across all organizational levels.
• Experience working with both business and IT teams, preferably in enterprise software or utility technology environments.
• Background in software implementation, consulting, business analysis, or related technology-focused roles.
• Ability to understand client needs and translate business requirements into practical technology solutions.
• Experience with Customer Information Systems (CIS), utility operations, or related industry processes is highly valued.
• Knowledge of SQL and software configuration concepts is an advantage.
• Strong organizational skills with the ability to manage multiple priorities in project-based environments.
• Entrepreneurial mindset with the willingness to take ownership and contribute across different areas.
• Curiosity and willingness to adopt AI-enabled tools, including copilots, chat-based AI assistants, and automation solutions, to improve workflows and productivity.
• Ability and willingness to travel approximately 50% of the time within North America.

Benefits

• A competitive salary range of approximately $65,000 - $85,000 depending on experience and qualifications.
• A fully remote work environment with flexibility across the United States.
• Comprehensive medical, dental, and vision insurance beginning on the first day of employment.
• Three weeks of vacation time and five personal days.
• Employee stock ownership opportunities.
• RSP/401(k) matching programs.
• Lifestyle rewards and additional employee perks.
• Opportunities for career development, learning, and professional growth.
• A collaborative culture focused on innovation, customer success, and continuous improvement.