Application Analyst/Trainer I - Access Team

Job Description

The Application Analyst I achieves knowledge of each appropriate application and serves as a bridge between vendors, end users and team members. The Analyst I conducts regular day-to-day communication with internal teams, application vendors, clinical and business representatives, as well as subject matter experts to tailor the different system(s) to fit the organization's needs. He/She assists in performing analysis of workflows, data collection, report details, and other technical issues associated with the use of different applications as needed. The Analyst I is a support contact and works with other members of the team in coordinating efforts and status updates with end users and operational stakeholders.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s Degree in computer science, mathematics, clinically related field or experience may be considered.
• Current certification in Epic applications required in the first 90 days of employment.
• Maintain Epic certification(s) including the completion of required training to maintain certification.
• De-escalation training completed by the end of position orientation (90 days).
• A minimum of one (1) year experience in developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings.
• Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred.
• Assisted with project management or project execution experience on small projects preferred.

Education

• High school diploma or equivalent required.
• Bachelor’s Degree in computer science, mathematics, clinically related field or experience may be considered.

Experience

• A minimum of one (1) year experience in developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings.
• Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred.
• Assisted with project management or project execution experience on small projects preferred.

Physical Demands

• Work is moderately sedentary: involves sitting with regular requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard, copier, and 10-key.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must be able to work flexible hours.
• Work requires participation in a rotating on-call schedule with other members of the Epic team.

Mental Demands

• Must have knowledge of applicable operations for which the position requires.
• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Must demonstrate the ability to learn and adapt quickly in a fast paced environment and have the ability to work independently.
• Must have basic to intermediate knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word, Excel, Access, PowerPoint, Visio).

Special Demands

• Must demonstrate an understanding of workflows in order to design and execute software solutions that solve business or clinical problems.
• Must have basic to intermediate knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word, Excel, Access, PowerPoint, Visio).