Application Analyst I

About the role

The Application Analyst I supports the design and build of the designated application, working with Operations and their application team to optimize the design of the application’s capabilities and workflows. They are responsible for executing application design and build, application support, documentation and communication, and project management.

Responsibilities

• Executing Application Design and Build
• Designing and building the related application
• Working with Operations, alongside members of their application team, to optimize the design of the application’s capabilities and workflows
• Utilizing external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Reviewing the proposed training curriculum alongside members of their application team
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Application Support
• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates
• Documentation and Communication
• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing
• Contacting the customer regarding ticket resolution if resolved or unable to fill request
• Logging decisions and issues/risks in designated trackers during build/projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with higher level analysts and supervisors to determine necessary escalations
• Project Management
• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution, and closure of all issues
• Following the change control process and any required changes
• Developing test scripts for new systems, complying with version upgrades and system modifications

Qualifications

• Education: Preferred: Bachelor’s degree or equivalent years of relevant work experience; Minimum: Associate’s degree with 2 or more years of relevant work experience
• Experience: 0-2 years relevant experience in a health care setting; Preference for knowledge and work experience with healthcare clinical (or financial systems); Preference for knowledge of current clinical (or financial) system workflows and processes; Demonstrated interest in supporting the development and build of the application; Able to perform with supervision
• Licenses and Certifications: Minimum: Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience; Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable; For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures