Application Analyst I

About the Role

Reporting to the Inpatient Clinical or Ambulatory Manager, this individual will handle analysis, system design, configuration, and testing tasks at a low level of complexity. Serving as a liaison and resource to end-user departments, the role involves evaluating needs and requirements, and recommending appropriate solutions for clinical information systems. Strong customer service, written, verbal communication, and interpersonal skills are essential.

Responsibilities

• Participate in the development and design of applications, requiring in-depth knowledge of the assigned system.
• Demonstrate basic knowledge of computer systems, applications, and interfaces.
• Gather appropriate data and devise/design low-complexity system solutions.
• Devise simple to moderately complex benchmarking metrics to assess system performance.
• Exhibit attention to detail in data gathering, specifications development, and documentation.
• Communicate effectively with users, colleagues, and developers.
• Perform current process analysis and data flow mapping using standard tools to document and communicate findings.
• Incorporate policies, procedures, and specific clinical practice or business processing needs into system solutions.
• Complete approved system changes as specified and in a timely manner.
• Perform systematic system troubleshooting and resolve problems within the scope of control.
• Develop project plans or task lists and review them regularly with the project team to manage timelines.
• Follow best-practice system/database design principles when developing applications or making changes.
• Demonstrate expertise in technical design techniques for related software applications.
• Use critical thinking skills regarding clinical/business operations software applications.
• Demonstrate understanding of departmental and organizational technology strategies and objectives.
• Demonstrate initiative, creativity, and flexibility in problem resolution.
• Exercise good judgment and commitment to excellent customer service.

Requirements

• Bachelor of Science Degree in Management Information Systems, Computer Science, Clinical Informatics, Nursing, Allied Health, or a related field, or equivalent combination of education and experience.
• 0 to 3 years of operational experience in a clinical or healthcare business operations setting, or a year of computer courses.
• General understanding of workflows in clinical or healthcare business operations.
• Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education.

Preferred Qualifications

• EPIC certification in the module(s) being represented.
• Experience in EMR installations.

Skills

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and Microsoft Visio.
• Highly effective written and verbal communication and interpersonal skills.
• Strong organizational skills in managing multiple priorities.

Days and hours worked may be variable.