Application Analyst I

About the role

Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance. Our purpose and values: kindness, excellence, learning, innovation, safety; we strive to treat everyone as we would hope to be treated ourselves, treasure colleagues who humbly strive for excellence, share knowledge, seek new and better ways, and provide a safe environment.

Responsibilities

• Develops a strong understanding of assigned application(s).
• Meets with relevant personnel to perform data collection through discussions, workflow observations and document review.
• Develops an understanding of best practice workflows.
• Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Performs application testing including unit and scenario-based testing.
• Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc.
• Learns and begins to apply appropriate issue escalation.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering both feedback and input.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Participates in testing the integration and technical requirements of