APPLICATION ANALYST I

About Cooper University Health Care

Cooper University Health Care is committed to providing extraordinary health care through a team of innovative professionals. Employees benefit from competitive compensation, comprehensive health, dental, vision, life, disability, and retirement programs, attractive working conditions, and opportunities for career growth through professional development.

Role Overview

Provides first‑tier support to application users, answering questions and resolving problems for clients in person, via telephone, or electronically. The role involves troubleshooting operational workflow issues, acting as a liaison between end users and application analysts, and supporting testing, documentation, and Go‑Live events.

Responsibilities

• Provide first‑tier support to application users.
• Answer questions or resolve application problems for clients in person, via telephone, or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users.
• Act as liaison between the end user and application analysts.
• Participate in testing activities, execute test scripts, and document test scripts.
• Grasp basic concepts of application‑specific systems to support Go‑Lives, installations, and upgrades.
• Triage incidents and troubleshoot workflow problems using best practices (SOP) and vendor solutions.
• Resolve application or affected operational workflow problems.
• Maintain, optimize, and support new feature implementations with application‑specific systems.
• Follow established change management procedures.
• Support Go‑Live events.
• Ensure quality services are delivered and customer expectations are met or exceeded.
• Develop and maintain up‑to‑date documentation on all implementations.
• Develop and maintain Application Support standards, procedures, and related documentation.
• Attend Cooper and vendor‑specific classes and acquire competency and certification where applicable.

Experience Required

• 0–2 years of relevant clinical, certification, and/or technical experience.
• Consideration given to candidates with a proven track record handling responsibilities outlined above.

Education Requirements

High School Diploma required.

License/Certification Requirements

Bachelor’s degree preferred in Business, Data Analytics, Information Technology/Systems, or related field. Healthcare application‑specific certification or proficiency expected within 90 days of hire, if applicable.

Special Requirements

• Excellent written and verbal communication skills.
• Ability to translate IT terminology and processes for key stakeholders.
• Strong customer service skills.
• Ability to multitask in a high‑pace work environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Retirement plans