Application Analyst I

About the role

The Application Analyst I supports the design, build, configuration, testing, documentation, and operational support of assigned applications under guidance. This role assists with workflow build, system changes, issue resolution, go-live support, and on-call coverage while escalating complex issues to senior analysts or leadership.

Responsibilities

• Support application design and build activities for assigned workflows, configurations, screens, templates, data fields, and customer-defined functionality under guidance from senior analysts and leadership
• Participate in workflow review sessions with Operations and application team members to understand business needs and apply approved build standards
• Use external resources and established standards to support best-practice build decisions and maintain synchronization between environments
• Participate in unit, application, integrated, upgrade, and enhancement testing; execute test scripts and document results, issues, and troubleshooting outcomes
• Provide basic go-live, post go-live, and on-call application support, escalating more complex customer or build issues when appropriate
• Maintain clear ticket communication with customers, including status updates, resolution notes, and closure documentation for incidents, catalog requests, and enhancements
• Document system modifications, workflow changes, decisions, risks, and issues in required tracking tools while maintaining version control
• Follow established issue tracking, change control, and escalation processes to support timely resolution and closure of assigned work
• Assist with future-state materials, training curriculum review, change readiness documentation, and basic process improvement recommendations
• May perform other duties as assigned or directed by management

Requirements

• Associate’s degree with 2 or more years of relevant work experience
• Preferred Bachelor’s degree or equivalent years of relevant work experience
• Licensure required: applicable application certification expected as required for the assigned application; must be maintained through required New Version Training (NVT), as applicable
• For certain clinical applications, clinical licensure is preferred and may be required as specified in the applicable job aid
• 0‑2 years of application, system build, support, healthcare, or related experience preferred
• Exposure to assigned customer base, operational workflows, or application support processes preferred
• Able to perform assigned work under guidance from senior analysts and leadership

Qualifications

• Knowledge and work experience with healthcare clinical (or financial) systems
• Knowledge of current clinical (or financial) system workflows and processes