App Support Analyst I

Key Responsibilities

• Provides an escalation point of contact for Information Technology staff assisting users experiencing non-routine or complex computer-related problems involving a large variety of applications software.
• Handles unresolved trouble calls from other support personnel.
• Serves as a technical liaison between the Information Technology and other departments, vendors or outside agencies to investigate and resolve problems on assigned systems.
• Effectively assists end users with questions and problems on assigned systems to enable users to obtain accurate and complete information and understand how to use the system.
• May assist in building reports or workflow as needed.
• Analyzes and evaluates incident reports and makes recommendations to reduce recurrence of problems.
• Consults with developers or software vendors to explain software errors or recommend changes.
• Confers with staff, users, vendors, and department managers to determine requirements for new or modified applications.
• Tests new applications for usability and proper function.
• Revises, analyzes, and modifies existing applications in order to fulfill business needs.
• Supports the administration of business applications.
• Provides assistance in determining requirements for and implementing new systems and changes or upgrades to existing systems.
• Consistently meets assigned project deadlines and goals while ensuring systems support expectations are maintained.
• Ensures the availability of user-friendly, current documentation on the use of SCCU software applications in order to minimize the recurrence of user-created difficulties.
• May create documentation as needed.
• Periodically works evenings/weekends while implementing or repairing hardware or software so as not to impact the daily production systems.

Qualifications

• 1-3 years of computing and application support; or a combination of applicable experience, education, and training required.
• Associate's degree, technology-related course of study and/or the equivalent specialized training in a recognized technical program or vocational school required.
• Microsoft certifications are preferred.

Compensation

$58,510.00 - $61,962.00

About the Role

This position is a 6 month contract-to-hire.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Schedule

Monday – Friday: 8:00 a.m. - 5:00 p.m.