Application Analyst - Maestro Care Radiant

About the role

The Maestro Care Radiant Application Analyst is responsible for the development, deployment, training, post-implementation support, product design and testing cycles of the Maestro Care Electronic Health Record (EHR).

Responsibilities

• May be required to obtain Epic certification and/or proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams
• Participate in a team on-call rotation between the hours of 8am – 6pm Monday thru Friday as well as one weekend per month to assist with monitoring of Radiant supported processes
• Interprets and analyzes systems, data, and information with supervision
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit
• Provides systems support, including troubleshooting and the configuration and testing of software
• Affords assistance with daily production maintenance tasks where needed (ex. Work queues, In Basket, eRX failures, etc.)
• Ensures security of technology solutions with supervision
• Participates in planning and providing customer training sessions on system use or revisions
• Assists in making oral and written presentations to project teams and management
• Completes moderately complex tasks and portions of larger information system projects with direction
• Updates system, operational and department documentation
• Recommends areas for process improvement
• Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care
• Performs other related duties incidental to the work described herein

Level 1

• May be required to obtain Epic certification and/or proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams
• Participate in a team on-call rotation between the hours of 8am – 6pm Monday thru Friday as well as one weekend per month to assist with monitoring of Radiant supported processes
• Interprets and analyzes systems, data, and information with supervision
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit
• Provides systems support, including troubleshooting and the configuration and testing of software
• Affords assistance with daily production maintenance tasks where needed (ex. Work queues, In Basket, eRX failures, etc.)
• Ensures security of technology solutions with supervision
• Participates in planning and providing customer training sessions on system use or revisions
• Assists in making oral and written presentations to project teams and management
• Completes moderately complex tasks and portions of larger information system projects with direction
• Updates system, operational and department documentation
• Recommends areas for process improvement
• Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care
• Performs other related duties incidental to the work described herein

Level 2

• Provide identified liaison services between Epic and identified Maestro Care EHR application, deployment and development staff
• Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Maestro Care EHR application build, testing and support
• Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes
• Act as a Maestro Care EHR application expert for base functionality
• Update test plans to account for testing of new features with all releases
• Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR
• Updating test plans to account for testing of new features with all releases
• Work with others on the Application Support team to support maintenance of user access to Maestro Care EHR systems and track changes
• Provide both business and after hours on-call support for issues pertaining to production: including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
• In-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
• Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline
• Build, test, and debug Epic application(s) to ensure the system meets end user requirements
• Document system and user procedures as necessary within ServiceNow
• Makes oral and written presentations to project teams, management, and other departments
• Coordinates and operationalizes simple to complex projects with direction
• Identifies areas for procedural improvements
• Provides detailed specifications describing functions to be automated
• Works closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements
• Provides oversight within identified development and production support meetings, reviews, and design sessions as assigned

Level 3

• May function as a technical leader in managing the documentation, assisting with prioritization, and working with analysts to resolve identified deployment issues through the use of Epic’s Sherlock tracking systems
• Optimizes departmental and interdisciplinary resources to maximize team
• Absorbs a leadership role in the evaluation and revision of existing information systems
• Absorbs a leadership role in the on-boarding of new team members, ensuring they are trained on all technical aspects of their position
• Proactively apprises management of emerging technical issues that may require attention
• Ensures processes and workflows are up-to-date and effective, recommending changes as necessary
• May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities across the application team, providing guidance and support where applicable, overseeing performance management, and ensuring departmental coverage is maintained
• Performs in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
• Responsible for defined area of Nova pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic