Application Analyst – Epic Radiant / Lumens

About the role

The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment.

Responsibilities

• Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows
• Analyze clinical, operational, and technical workflows to develop effective application solutions
• Serve as the liaison between imaging operations, providers, Information Technology, application users, and vendors to resolve complex issues
• Support application build, configuration, operational support, and post-go-live stabilization activities
• Participate in break/fix support and ongoing workflow optimization initiatives
• Conduct workflow analysis to identify opportunities for operational improvement
• Design and implement Epic Radiant and Lumens application solutions that support departmental and organizational needs
• Collaborate with imaging departments and operational leaders to prioritize application enhancements
• Recommend workflow improvements that improve efficiency, user satisfaction, and patient care
• Support continuous optimization following Epic implementations and quarterly upgrade cycles
• Maintain and support Epic Radiant and Lumens applications
• Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)
• Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades
• Coordinate testing activities across applications and participate in end-user validation efforts
• Ensure application changes follow established change management procedures
• Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Radiant and Lumens applications
• Support cross-functional problem solving and operational improvement initiatives
• Participate in planning, implementation, and optimization efforts across imaging applications
• Communicate technical recommendations and operational impacts to stakeholders
• Provide ongoing operational support for Epic Radiant and Lumens applications, including break/fix support, enhancements, upgrades, and change requests
• Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization
• Follow established ITIL processes for incident, problem, and change management
• Participate in continuous improvement initiatives supporting imaging workflows and application performance

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field
• Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
• Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment
• Experience performing workflow analysis and partnering with clinical and operational stakeholders to improve application performance
• Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities
• Experience supporting post-go-live operations, break/fix support, and ongoing operational maintenance
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment

Preferred Qualifications

• Relevant education and experience may be substituted as appropriate
• Five to seven years of experience supporting Epic applications within a healthcare environment
• Epic Radiant Certification
• Epic Lumens Certification
• ITIL Foundation Certification
• Experience with Epic Radiant and/or Lumens application build, configuration, workflow optimization, and operational support
• Experience supporting post-go-live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and user acceptance testing (UAT)
• Demonstrated experience participating in Epic application build, implementation, optimization, and enhancement initiatives
• Experience supporting imaging workflows, radiology operations, or other diagnostic service environments
• Experience with online scheduling design, implementation, and workflow optimization
• Experience working in large, integrated healthcare IT environments