Application Analyst

We are looking for an Application Analyst to support contract lifecycle management activities for a long-term contract opportunity based in Arlington, Texas. This role focuses on translating business needs into effective application changes, maintaining a reliable user experience, and helping teams get the most value from the platform.

Responsibilities

• Drive application configuration updates by gathering business needs, documenting functional details, coordinating testing, and moving approved changes into higher environments.
• Maintain and refine contract-related setup, including agreement types, templates, metadata fields, approval flows, and workflow logic to align with user and business expectations.
• Organize enhancement requests into iterative two-week delivery cycles and provide regular progress updates to stakeholders throughout each sprint.
• Partner with business and technical teams to assess upcoming Icertis releases, evaluate operational impact, prepare test activities, and communicate new capabilities to users.
• Administer user access by creating and removing accounts, managing groups, and assigning permissions that reflect role-based and contract-specific security requirements.
• Serve as a primary support contact for application issues by troubleshooting problems, coordinating escalations, and working with vendor support teams to achieve timely resolution.
• Oversee security and organizational setup within the system, ensuring units, groups, and privilege structures remain aligned with business operations.
• Perform data-related administration such as maintaining master tables, uploading legacy contract records, removing outdated agreements, and keeping linked documents synchronized.
• Contribute to integration support and production operations involving connected enterprise platforms while helping preserve data quality, reporting accuracy, and process continuity.
• Develop user guidance, process documentation, and training materials to encourage adoption of new features and improve overall platform effectiveness.

Requirements

• Experience in business analysis with the ability to capture requirements, document processes, and translate operational needs into application solutions.
• Hands-on background supporting enterprise SaaS applications, preferably within contract lifecycle management or a comparable platform administration environment.
• Knowledge of Agile or Scrum delivery methods, including backlog coordination, sprint-based enhancement planning, and cross-functional collaboration.
• Ability to perform gap analysis, support test planning and execution, and validate system changes before production deployment.
• Experience with user access administration, security roles, workflow configuration, and general application support activities.
• Strong troubleshooting and customer service skills, including the ability to support users, resolve issues, and coordinate with external support teams.
• Familiarity with document review processes, data maintenance activities, and managing system records with accuracy and attention to detail.
• Preferred experience with Icertis Contract Intelligence and integrations involving platforms such as DocuSign, Workday, Salesforce, or related enterprise systems.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.