Application Analyst

About the role

Provides application support for the Cadence module and user assistance within the assigned application(s). The Epic Application Analyst is responsible for the full system lifecycle, whether it is a new system or an upgrade. They act as a second level of support and an extension of the help desk as part of day-to-day support duties. The analyst understands their assigned applications, their value to the business aspects of clinical operations, and assists users to maximize the utility of the clinical system.

In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team, and other departments as necessary. Additionally, the analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations. This position is primarily remote but requires travel onsite to facilities for projects.

Responsibilities

• Provide second-level application support and act as an extension of the help desk.
• Understand assigned applications and their impact on clinical operations.
• Assist users in maximizing the utility of the clinical system.
• Serve as a liaison between the user community, IT, the Epic build team, and other departments.
• Perform design, build, optimization, and upgrade tasks for assigned module(s) and integrations.

Requirements

• Associate or Bachelor's degree in healthcare, business management, or information systems.
• Experience in scheduling, registration, insurance verification, and pre-authorization preferred.
• Proven problem-solving skills.
• Strong analytical and technical skills.
• Exposure and general understanding of front-end workflows.
• Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design.
• General understanding of underlying technologies: hardware, networking, intranet, internet, PDA, barcoding, and wireless.
• Ability and commitment to meet deadlines and cope in a fast-paced environment.
• Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams.
• Ability to maintain a professional attitude and demeanor in both normal and high-pressure situations.
• Proficient MS Office skills.
• Epic proficiency/certification preferred or must obtain during the introductory period.

Benefits

• Medical, dental, and vision coverage.
• Wellness program, including free screenings.
• Healthcare and Dependent Care Spending Accounts (HSA).
• Retirement savings plan.
• Life insurance.
• Disability income protection.