Application Analyst, IT Care Manager Support

Responsibilities

• Act as interface between the user, vendor, and systems programming and operations.
• Ensure that IT applications are functional, available, and meet organization standards and end-user requirements.
• This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation.
• Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
• Create test plans & scripts.
• Perform workflow analysis and recommends quality improvements.
• Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations.
• Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
• Interface with user community to understand their security and business needs and implement solutions to accommodate them.
• Ensure that user community understands and adheres to necessary procedures to maintain security.
• Recommend standard policies and procedures for providing routine service.
• Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end).
• Assist in operations scheduling.
• Other duties/projects as assigned.

Qualifications

• Minimum Education: AS in computer-related field or equivalent combination of education and experience.
• Minimum Experience: Minimum of five (5) years Information Systems or relevant functional area.
• Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).
• IT Project management experience preferred.