IT Application Support Manager

Crafted Highlights

You will oversee Managed Service Providers and ensure reliable, high-quality support for critical business applications in Milwaukee, WI.

This role drives operational excellence through continuous process improvements, strong governance, and effective transition-to-operations for new projects.

You partner closely with regional IT and business stakeholders, ensuring third-party services are delivered consistently and without disruption to core business operations.

Key Ingredients

• You have a bachelor’s degree in IT, Computer Science or Equivalent experience.

• Minimum of 8 years of experience in application development or delivery.

• Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models.

• Proven incident, problem, and change management skills in enterprise-critical, integrated application environments.

• Strong analytical and problem-solving skills to diagnose complex cross-system issues and drive root-cause resolution and continuous improvement.

• Capability to govern and usage of AI observability tools, dashboards and metrics.

• Excellent communication and stakeholder-management skills, with the ability to translate technical issues into clear business impact for leadership.

• Ability to operate both strategically and tactically, influence without direct authority, and maintain strong ownership and accountability.

Beverage Bonuses

• Flexible work programs that support work life balance including a hybrid work model of 4 days in the office.

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities.

• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are.

• Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization.

• Ability to grow and develop your career centered around our First Choice Learning opportunities.

• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, wellness incentives and EAP with amazing resources.

• On-site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!

Pay And Benefits

Pay Range: $111,900.00 - $146,900.00 (posting salary range)

Benefits: Total Rewards Offerings including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP, paid time off (including holidays, vacation days and sick days).