APPLICATION SUPPORT MANAGER

Essential Job Functions

• Understands standard project management processes
• Participates in the design, management, and strategic planning for long-term department operations
• Provides advisement to technical staff concerning priorities and initiatives within Public Safety
• Provides for consultation with senior management concerning current and projected information management and automation services needs within Public Safety
• Provides advisement to staff under charge concerning customer service requests, end user issues, technology applications, automation related policies and procedures, and internal staff issues
• Participates in the review and recommendation concerning all aspects of the County’s information services needs
• Develops and maintains effective external vendor relationships and vendor services contracts; provides advisement in construction of RFI/RFP’s and IS consultant contracts
• Performs personnel management functions
• Performs research involving independent judgment and initiative for the purpose of resolving or addressing operational matters applicable to Public Safety Support
• Maintains current knowledge of trends and developments in the field of state-of-the-art information technologies and services for application to Public Safety functions
• Will perform project management duties as required
• Performs other related duties as assigned

Minimum Qualifications

• Bachelor’s degree in Management Information Systems, Computer Technology, Computer Science or related field
• Seven years progressively knowledgeable and skilled experience in client services
• Three of which shall have been acquired in a supervisory capacity

Supplemental Information

• Physical Demands: While performing the essential functions of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and lift and/or move up to 10 to 20 pounds.
• Grade: 60
• Schedule: 40 Hours Per Week

Benefits

• Eligible for health and dental coverage
• Retirement plan
• Life insurance
• Long term disability insurance
• Deferred compensation
• Ten paid holidays per year
• Annual leave accrual after 6 months of employment
• Thirteen days sick leave per year

Required Questions

• Do you have a Bachelor’s degree in Computer Science, Management Information Systems, Computer Technology or related field?
• Do you have seven years progressively knowledgeable and skilled experience?
• Do you have three years of experience in a supervisory capacity?
• If you do not have a bachelor's degree, please explain why you feel you have the equivalent combination of education, training and/or experience for this position.
• Describe your management experience such as number of people you have managed, their job titles and whether you were responsible for hiring, disciplinary actions and conducting performance appraisals.
• Describe your experience in resolving end user issues and customer service requests related to desktop equipment, mobile hardware and peripherals.
• Describe your experience in providing support for large scale software applications (i.e. application troubleshooting, change control, and vendor relationships).
• Describe your experience/knowledge of Public Safety policies, procedures, and business applications.
• Describe your experience/knowledge of SQL Server, Microsoft Office products, reporting tools, and programming/scripting languages.