Application Support Analyst

About the role

The L2 Application Support Analyst plays a crucial role in providing second-level support and business support for RevSpring's platform subsystems. They troubleshoot and assist with system issues, document processes, and implement improvements.

Responsibilities

• Provide troubleshooting and technical assistance to internal and external customers, investigating and remedying issues on platform subsystems.
• Write SQL queries and utilize text search tools like Splunk for analyzing logs and databases.
• Maintain and enhance business processes to improve efficiency and effectiveness.
• Monitor the alert dashboard for system issues and address them or escalate as necessary.
• Document systems and processes, and suggest/implement improvements.
• Contribute to sales and business development efforts as needed.

Requirements

• Desired to write SQL queries and be familiar with text search within log aggregation tools like Splunk.
• Customer-focused, with excellent customer service skills and phone manners.
• Excellent analytical and troubleshooting skills.
• Outstanding interpersonal, organizational, and communication abilities.
• Ability to multitask and be detail-oriented.
• An entrepreneurial mindset.

Skills

• Education: Bachelor of Science in a technical field, or equivalent technical education.
• Experience: Supervision: N/A
• Certifications: N/A

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities

• Standard categories

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible work arrangements available upon request.