Application Support Analyst

Job Description

Eurofins BPT-Columbia is looking for an Application Support Analyst to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hardware. This includes troubleshooting and configuring applications and software for all internal customers, and being responsible for assisting in the design, delivery, and/or improvement of software applications. Also includes troubleshooting computer problems within the laboratory.

Responsibilities

• Provides the technical knowledge needed for implementing and maintaining business and laboratory software as assigned.
• Attends training as needed to stay current with assigned applications.
• Works with providers and outside consultants to leverage technical expertise to support current applications.
• Affords assistance in providing training to staff on the use of laboratory applications.
• Affords assistance in the installation, configuration, unit testing, and maintenance of application software and/or data collection devices.
• Affords assistance in the setup and configuration of laboratory computers.
• Maintains good working relations with various groups (information systems, operations, quality assurance, and general administration) as it relates to all assigned applications.
• Reviews, tests, and/or affords assistance in administering configuration of application products (releases, product changes, service packs, upgrades, security, and critical fixes).
• Is an active member of the implementation team on user requirements, configuration, and implementation of applications within 21 CFR Part 11 regulations.
• Affords assistance in defining and developing requirements for data collection, calculation, review, and reporting of laboratory data suitable to facilitate and enhance laboratory operations within 21 CFR Part 11 regulations.
• Performs other related duties as required and directed.

Qualifications

• Familiarity with validation procedures required by CGMP and/or GLP.
• A clear understanding of the regulations in relation to 21 CFR Part 11.
• A general understanding of applications and instrumentation utilized in the laboratory.
• Previous experience in laboratory operations and computer science related activities is preferred.

Additional Information

• The position is full-time, Monday-Friday, 8 a.m.-4:30 p.m., with overtime as needed.
• Candidates currently living within a commutable distance of Columbia, MO are encouraged to apply.
• Excellent full time benefits including Comprehensive medical coverage, dental, and vision options, Life and disability insurance, 401(k) with company match, Paid vacation and holidays.
• Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.