Application Support Analyst

About the role

Responsible for day-to-day implementation, administration, troubleshooting, maintenance and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.

Key responsibilities

• Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing), HR Benefits and Payroll, etc.
• Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices.
• Responsible for system upgrades, availability and support and act as POC for vendors.
• Provide remote and onsite customer training, ranging from individuals to large groups.
• Engage and interact with users to troubleshoot and resolve system issues.
• Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact.
• Collaborate with leaders to convert business requirements into technical specifications.
• Adhere to SOX and IT policies and procedures in performing job duties.
• Perform other job-related duties as assigned.

Qualifications and experience

• Skill Level II – 3+ years of experience in IT with position-relevant skills.
• Skill Level I – 5-7+ years of experience in IT with position-relevant skills.
• Bachelor's degree in IT-related field preferred (e.g., CIS, MIS, or related technology field).
• Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.).
• Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency.
• Experience using/administering server operating systems (Windows Server/Linux).
• Knowledge of how to monitor and understand SQL Server Reporting Systems.
• Experience with Segregation of Duties and SOX Controls.
• Proficient with Microsoft Office (especially Excel).
• Highly self-motivated and directed, with keen attention to detail, sense of urgency.
• Proven organizational skills with project management experience.
• Ability to operate calmly in a fast-pace and ever-changing technology environment.
• Ability to manage multiple tasks at once and prioritize accordingly.
• Well-developed analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Passion for researching and implementing new technologies.

Physical and environmental demands

• Strength – Position typically involves work in a standard office environment. Occasional standing and walking. Occasional light to medium lifting.
• Motion – Position regularly requires standard repetitive motions and hand/eye coordination associated with office communications. Constant sitting, frequent walking, occasional standing.
• Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing.
• Work Environment – Position is consistent with standard office environment.
• Emotional Demands – High level of responsibility; high sense of urgency. Ability to multitask and coordinate multiple issues simultaneously. Requires ability to coordinate work of a team to accomplish mission success.
• Safety – Position includes safety requirements consistent primarily with a standard office environment.

Benefits

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs

Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits. Subject to position, eligibility, and plan guidelines.