Application Support Analyst

Location: Remote

About the role

This position is for an Application Support Analyst responsible for supporting, configuring, and optimizing clinical, pharmacy, and revenue cycle applications within the Home Infusion business. This role involves close collaboration with business stakeholders, vendors, and internal IT teams, including server and networking groups, to ensure critical applications remain stable, reliable, and aligned with operational needs.

Responsibilities

• Provide day-to-day support, configuration, and troubleshooting for clinical, pharmacy, and revenue cycle applications.
• Write and utilize SQL queries to troubleshoot data issues, validate application data, and resolve data discrepancies.
• Work directly with server, networking, and infrastructure teams to implement, deploy, and support applications.
• Manage application upgrades, patches, releases, testing, and post-deployment validation.
• Monitor and manage fax queues and related document workflows.
• Troubleshoot application integrations, interfaces, and performance issues.
• Coordinate with vendors and internal teams to resolve production issues.
• Create and maintain application documentation, support procedures, and release notes.
• Ensure compliance with healthcare, security, and regulatory requirements.

Requirements

• 3-6+ years of experience in Application Support or as a Systems Analyst supporting healthcare, pharmacy, clinical, or enterprise revenue cycle applications.
• Experience must include supporting third-party or vendor-hosted applications, as well as direct work with server, networking, and infrastructure teams on application implementations, upgrades, and releases.
• Strong SQL skills are required.
• Strong troubleshooting, root cause analysis, and communication skills, with an ability to work effectively with both technical teams and business stakeholders.

Preferred Qualifications

• Experience with CPR+ or CareTend.
• Experience in Home Infusion, Pharmacy Operations, or Revenue Cycle.
• Knowledge of HL7, FHIR, APIs, or other healthcare integrations.
• Experience with Power BI and Microsoft SQL Server.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and a certified Career Coach.