Application Support Analyst

Essential Functions

• Assigns and escalates bugs to Product Owners.
• Engages with end-users to validate updates.
• Collaborates with Product Owners in agile environment to meet project deadlines.
• Facilitates deployments and automates test procedures in both QA and production environments.
• Provides technical assistance; writes and maintains user documentation and trains and supports users.
• Prepares technical support by collecting, analyzing, and summarizing information and trends.
• Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly.
• Collaborates with Agile Scrum development teams to identify and resolve production issues.
• Provides valuable feedback to Agile Scrum Product Owners on application improvements.
• Maintains monitoring and follow-up with Agile Scrum team Product Owners on backlog item status.
• Participates in cross-training next level of support on application and business workflows.
• Participates in testing and de-bugging during pre-deployment and post-deployment stages.
• Creates and executes automated test cases based upon project requirements.
• Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses.
• Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment.
• Participates in ongoing development, patching, and updating of released products through use of Agile process.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus.
• Minimum two (2) years experience in Applications Support, QA testing, or Software Development.