Application Support Analyst

Job Duties

• Provide Tier 2 support for Enterprise software applications used by the business units and real-time interfaces.
• This includes the setup, updating and maintaining of those applications and system.
• Partner with IS and department leaders in managing the digital channels to include implementation, interfaces, upgrades, break/fix, and capacity planning.
• Create process diagrams and procedures on key applications or processes for all Bachman’s business units.
• Conduct performance monitoring, perform application testing, and assist with system reviews and in all projects requiring IS involvement.
• Train and reinforce user training on the Company's software applications ensuring user adherence to policy, procedure and best business practices.

Qualifications

• Bachelor’s Degree in Information Systems, Business Administration or related discipline or equivalent work experience.
• Minimum two to four years of Tier 1 and three to five years of Tier 2 enterprise level application support.
• Three to five years’ experience in documenting functional requirements, workflows and solutions using a structured methodology is required.
• Knowledge of and ability to effectively communicate functional concepts to technical team and system design concepts to end user.
• Working knowledge of ITIL processes.
• Ability to effectively collaborate with numerous technologies and business teams across multiple locations.
• Working knowledge of Point-of-Sale Systems and experience in supporting Retail Management Systems (RMS).
• Working Knowledge of Content and Collaboration software such as Confluence, Slack and SharePoint.
• Proficient with PC operating systems, Windows Servers, and SQL Servers.
• Proficient with Microsoft Office products (Excel, PowerPoint, Word).
• Experience with Business Intelligence & Reporting Systems.

Schedule

Monday- Friday Business Hours, on call one weekend a month+