Application Support Analyst
nLeague · Hartford, CT · 1 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
- Affiliate with technical analysts for enhancements, testing, and documentation
- Engage in agile ceremonies, backlog refinement, and release readiness discussions
- Conduct root cause analysis and collaborate with developers on bug resolution
- Support UAT test cycles and portal validation activities
- Maintain clear communication with stakeholders and users
Requirements
Strong understanding of Salesforce platform and its parent portals.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 3 years of experience in technical support or application support roles
- Experience with Salesforce platform and its parent portals
- Proficiency in troubleshooting and problem-solving
- Excellent communication and interpersonal skills
- Ability to work independently and as part of an agile team
Skills
- Technical support and troubleshooting
- Agile methodologies
- Root cause analysis
- Communication and stakeholder management
Benefits
Flexible work schedule with at least one day per week required onsite.
Pay
$80,000 - $90,000 annually
Schedule
Hybrid position with at least one day per week required onsite.