Application Support Analyst

Job Summary

The successful candidate will support the day-to-day operations of the EQD trading systems and serve as a point of contact for traders. They will also provide technical expertise to internal teams regarding the in-house Execution Management System (EMS).

Essential Duties and Responsibilities

• Support the day-to-day operations of the EQD trading systems and be a go-to person for Trader support.
• Analyze and verify issues, debug logs, draft requirements or solutions, track resolution, verify, and implement.
• Provide technical expertise to internal teams regarding the in-house Execution Management System (EMS) that allows traders to interact with the market place to execute orders.
• Prepare internal systems for the rollout of the new platforms and tools, while efficiently and effectively resolving complex system integration issues.
• Day to day activities:
  • Monitoring ITRS to make sure a healthy prod environment and stability.
  • Onboarding of new client setup.
  • Daily BAU tasks (e.g., investigating order rejects).
  • Handling queries from Trading desk, Risk, Compliance and operations.
  • Running SQL queries to fetch trades or create reports.

Qualifications (Knowledge, Skills and Abilities)

• Experience working on trading desks; supporting OMS\EMS systems. Experience working on FIX systems.
• Proficiency in LINUX terminal, must be able to seamlessly navigate the LINUX terminal, query logs, modify scripts, etc.
• Ability to script in SQL and any of the following: Batch, perl, shell, Powershell, Python preferred.
• Self-driven, highly motivated, and have a "will get it done" attitude.
• Willing to attend team phone calls with overseas colleagues from time to time (early morning [6 AM] or late evening [8 PM]).

Skills

• Understanding of basic trading workflow.
• Understanding needs from trading desk for issues and new requirements and liaise with other teams (internal/external) to get it developed/fixed and deliver to traders.
• Testing complex scenarios in test environment, identify issues, log issues, and follow up with developers on releases and implement changes.
• Basic understanding of Network.

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe 🚀 25,000+ careers launched – and counting 🤝 300+ trusted client partners Committed to Equal Opportunities Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.

Additional Considerations

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.