Application Analyst II – Remote (Healthcare IT)

About the role

We're seeking an experienced Application Analyst II to join a collaborative healthcare IT team supporting mission-critical clinical and back-office applications across a large, multi-site healthcare environment.

Responsibilities

• Provide Tier 2 and Tier 3 application support for a portfolio of third-party clinical (non-imaging) and business applications.
• Troubleshoot and resolve complex incidents.
• Cook up with vendors and infrastructure teams.
• Ensure high system availability by following ITIL-based incident, problem, and change management processes.
• Maintain detailed documentation.
• Contribute to the knowledge base.
• Participate in a rotating on-call schedule supporting critical applications.

Requirements

• Bachelor's degree (proof of education required)
• Experience supporting third-party clinical applications (non-imaging)
• Tier 2/Tier 3 application support experience in a healthcare environment
• Strong knowledge of ITIL incident and problem management processes
• Experience supporting Microsoft Office, collaboration tools, and enterprise back-office applications
• Excellent troubleshooting, documentation, communication, and customer service skills
• Ability to work independently while collaborating effectively with cross-functional technical teams