APeX Application Analyst - Willow (Billing focused)

About the role

The APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area.

Responsibilities

• Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity.
• Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality.
• Organizes medical record tools and data.
• Applies innovation in management of complex scenarios.
• Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership.
• Contributes to the development of new projects at all levels of scope and complexity.
• Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems.
• Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.
• Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges.
• Documents issues and develops / communicates plans to address.
• Designs and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity.
• Develops effective tools and aids for systems training.
• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff.
• Estimates project time requirements, addresses gaps, participates in feasibility assessments.

Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Three years of relevant work experience.
• Uncertified candidates must obtain Epic certification within 6 months of hire.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.