Application Support Analyst

About the role

The Application Support Analyst serves as a key technical and analytical leader within the Office of the Registrar. Reporting directly to the University Registrar, this position provides functional and technical expertise in support of the institution's Enterprise Resource Planning (ERP) system (PeopleSoft Student Information System), institutional data governance, and reporting operations.

Responsibilities

• Serve as functional lead for Registrar related ERP (PeopleSoft SIS) processes, including system configuration, setup, testing, validation, and enhancement implementation.
• Design, build, and maintain complex queries using SQL and PeopleSoft Query to support compliance reporting, institutional research needs, and operational decision making.
• Lead comprehensive testing of ERP upgrades, patches, enhancements, and integrations; document test cases, validate results, and coordinate issue resolution with Information Technology Services (ITS).
• Create dashboards, reports, and analytical tools that support leadership in making data-driven decisions.
• Draft and document detailed technical and functional business requirements for system improvements and new initiatives.
• Serve as cross-functional liaison between the Office of the Registrar and ITS to ensure system alignment with academic operations and institutional priorities.

Requirements

• Bachelor's degree in related field and three (3) years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.
• Technical and functional experience with PeopleSoft Student Records and Academic Advising modules.
• Experience conducting ERP system testing, including user acceptance testing (UAT), regression testing, and system validation.
• Experience building advanced queries, dashboards, and analytical reports for institutional stakeholders.
• Knowledge of higher education academic structure, FERPA compliance, state reporting, and accreditation requirements.
• Demonstrated leadership in implementing technology-driven innovation or business process improvement initiatives.
• Familiarity with data visualization tools and analytics platforms.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Applications, Higher Education Administration, or a related field.
• Three (3) years of experience in ERP systems support, data analytics, systems analysis, or related technical field preferred.
• Demonstrated working knowledge of SQL and query development.
• Experience supporting enterprise resource planning (ERP) systems in a higher education environment.
• Strong analytical skills.

Skills

• Technical and functional experience with PeopleSoft Student Records and Academic Advising modules.
• Experience conducting ERP system testing, including user acceptance testing (UAT), regression testing, and system validation.
• Experience building advanced queries, dashboards, and analytical reports for institutional stakeholders.
• Knowledge of higher education academic structure, FERPA compliance, state reporting, and accreditation requirements.
• Demonstrated leadership in implementing technology-driven innovation or business process improvement initiatives.
• Familiarity with data visualization tools and analytics platforms.

Benefits

For information regarding our Benefits, click here.

Pay

Commensurate with experience

Schedule

FTE: 1.000000

Qualifications

Retirement Eligibility: TRS Eligible