Antwerpen Chevrolet Service BDC Representative

About the role

This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention. This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment.

Responsibilities

• Make outbound calls to existing customers to schedule service appointments
• Answer inbound calls related to service scheduling and follow-ups
• Confirm appointments and reduce no-shows
• Accurately update customer information and notes in the CRM
• Maintain a professional, customer-focused phone presence
• Meet daily and weekly call and appointment-setting goals

Qualifications

• Previous experience in a dealership BDC or service department (strongly preferred)
• Strong phone communication and customer service skills
• Familiarity with CRM and dealership software a plus
• Reliable, organized, and self-motivated
• Comfortable working in an in-house dealership setting

What We Offer

• Competitive hourly pay ($16-$20, based on experience)
• Bonus opportunities for strong performance
• Flexible part-time scheduling
• Supportive team environment at a well-established dealership
• Opportunity to work with a respected Chevrolet brand
• Paid sick leave available upon hire

About the Company

Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Sykesville, MD community, Antwerpen Chevrolet prides itself on fostering a friendly, professional, and customer-focused environment. Join our team and be part of a company that values integrity, teamwork, and excellence.