Answering Service Manager

Key Responsibilities

• Recruiting, hiring, and onboarding new team members
• Creating and managing staff schedules
• Ensuring coverage for all shifts, including holidays and weekends
• Conducting performance reviews and quality assurance
• Sustaining a collaborative and respectful team culture

Desired Skills & Qualifications

• Friendly, respectful, and professional on the phone
• Experienced in business phone communication
• Accurate and efficient in typing
• Proficient with: Google Chrome or Firefox, Email, and Microsoft Office (Word, Excel, PDFs)
• Skilled in multitasking and problem-solving
• Able to work independently and as part of a team
• Detail-oriented and organized
• Experienced in team management and leadership

About Midwest Answer

We’ve been building strong relationships since 1974, especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride.