Anatomic Path Support Representative III

Responsibilities

• Able to perform all duties of an AP Support Rep II.
• Provide QA/QC support.
• Provide training to newly hired employees, as needed.
• Monitor and manage TIQ process.
• Process and manage send out testing.
• Manage and respond to problem tracking incidents.
• Monitor and manage pending lists.
• Administer and track approved release of AP materials according to corporate policy.
• Document client calls as indicated in corporate AP Report Notification policy.
• Handle escalated calls and follow up with clients.
• Resolve complex customer and AP support issues.
• Cross train in both cytology and pathology support tasks.
• Participate as a team member in department process improvement activities.
• Ensure compliance with all local, federal, CLIA and CAP regulations.
• Other duties, as assigned by supervisor.

Qualifications

• Required: 3 years of related experience.
• PREFERRED: Quest LIS knowledge.
• Physical and Mental Requirements: Must be able to sit and/or stand for long periods of time.
• Knowledge: Knowledge of medical terminology.
• Skills: PC skills, to include MS Office, strong data entry skills, good clerical, organizational, problem solving, phone and communication skills, leadership skills.
• Education: Bachelor’s Degree (Preferred), High School Diploma or Equivalent (Required).

About the Role

The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

Pay

Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM.