Anatomic Path Resolution Representative

Responsibilities

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution

Qualifications

• 3 years experience in AP Support environment
• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time. Frequent walking and/or standing.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
• Knowledge Functional knowledge of medical terminology
• Skills PC skills, including working knowledge of MS Office Strong Data Entry skills Excellent clerical, organizational, phone and communication skills Strong problems solving skills

About the Role

Responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens. The position is primarily responsible for problem resolution and providing necessary notifications to clients.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annoymous health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

Pay

Pay range: $17.82+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Schedule

Monday to Friday, 8:00 AM to 4:30 PM