Anatomic Path Resolution Representative

Responsibilities

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process “Name Mismatches” and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution

Qualifications

• Required Work Experience: 3 years experience in AP Support environment
• Physical And Mental Requirements: The normal performance of duties may require lifting and carrying objects as described above. Ability to stand and work at the bench for long periods of time. Frequent walking and/or standing. May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
• Knowledge: Functional knowledge of medical terminology
• Skills: PC skills, including working knowledge of MS Office, Strong Data Entry skills, Excellent clerical, organizational, phone and communication skills, Strong problems solving skills
• Education: High School Diploma or Equivalent (Required)

About the Role

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Anual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!