Specialty Support Representative III

Basic Qualifications

• 3–5+ years of operations or customer service experience in banking, accounts receivable, payroll, collections, or related field
• Experience handling customer inquiries, escalations, and complex or high-risk issues, with strong problem-solving skills
• Proficiency in Microsoft Office, including Excel
• Strong verbal and written communication skills

Preferred Qualifications

• Strong attention to detail, organization, and follow-up skills
• Experience handling multiple high-priority tasks
• Leadership or mentoring experience
• Team-oriented and self-motivated

Primary / Essential Duties And Key Responsibilities

• Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries
• Independently resolve customer payment issues and escalations
• Manage specific book of business for exception payments processing
• Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships
• Contact customers via phone, email, and case correspondence to collect outstanding funds
• Facilitate best practice trainings for customers and internal partners
• Reconcile the cleared checks within the Ready system
• Review and make decisions on Positive Pay items within the bank portals
• Manage the rejected payroll ACH transactions to ensure successful collection of client funds
• Manage the Treasury Salesforce queue: Stop payments, Trace number requests, Fraud cases & General Treasury questions
• Manage the quarterly stale dated check process and return funds to clients for uncashed checks
• Initiate manual ACH and wire transactions on our bank portals
• Authenticate and release Funding Teams ACH files at our banks
• Participate in the implementation of treasury services and UKGPS initiatives

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.