Analyst, Service (Part-Time)

Job Summary

The Service Analyst role consists of critical business functions for AB ONE San Diego operations. Some of these functions include creating deposits, managing accounts payable & receivables, frontline tech support, as well as ensuring all paperwork and payments are turned in and balanced. In addition, the Service Analyst works daily with assisting Sales and Ops as needed with sales orders.

Job Responsibilities

• Perform and ensure all critical local business processes for Sales and Delivery teams (route reconciliation, daily cash deposits, inventory adjustments, accounts payable) are executed and meet daily, weekly, and monthly service levels.
• Provide reception desk and administrative support, including answering phones and front door, inbound and outbound mail, ordering office supplies, etc.
• Cook up and ensure that all local Service Analyst processes support and enable the centralized processes in St. Louis. Process activities include check and invoice scanning, necessary technical support for handhelds and mobile computing.
• Maintain standards, controls, and compliance related to the business process.
• Provide basic technical support and assistance with computer, phone, and iPad hardware and software for staff on-site.
• Act as the single point of contact for escalations by internal and external customers
• Execute timely and accurate transactions.
• Aid in the resolution of discrepancies and data maintenance.
• Provide outstanding service to internal clients as well as external vendors.

Job Qualifications

• A high school diploma or equivalent.
• 1+ years of accounting experience, preferred.
• Customer issue resolution experience.
• Ability to explain financial or report information.
• Must be able to work various shifts based on business needs.
• Experience with MS Office Suite including advanced Excel skills, highly skilled in data analysis.
• Understanding of query-type software, preferred.
• Knowledge of applicable systems, preferred (i.e., VIP RAS, SAP, Business Objects, Daily Sales).
• Strong analytical and problem-solving skills, excellent written and verbal communication skills, follow-up, and organizational skills.
• Must be able to handle multiple projects and tasks simultaneously.

Benefits

• Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts
• Life Insurance and Disability Income Protection
• Generous Parental Leave and FMLA policies
• 401(k) Retirement Savings options with a company matching contribution
• Chance to work in a fast-paced environment among a company of owners
• Free Beer!