Receptionist, Part-Time

About the role

Ecumen Lakeview Commons consists of 82 assisted living rental apartment homes, as well as 16 additional residences for seniors requiring memory care services. Located in Maplewood, Minnesota, it features beautiful views of a wooded backyard and Beaver Lake. Join Ecumen, a leading nonprofit senior living provider dedicated to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services.

Opportunity Details

• Schedule: Part-Time
  Option One - 43 hours bi-weekly
  Shift: 8:00am-4:00pm (every Thursday & Friday)
  Shift: 8:00am-3:00pm (every other Saturday/Sunday)
  Option Two - 26 hours bi-weekly
  Shift: 4:00pm-9:00pm (every Tuesday & every other Friday)
  Shift: 3:00pm-9:00pm (every other Saturday/Sunday)
• Pay: The targeted pay range for this job is $17.50 to $20.00 per hour.
  Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.
• Benefits: Ecumen offers a benefits package based on the number of hours you are regularly scheduled to work including paid time off for Sick & Safe time, an Employee Assistance Program, other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/.

Essential Job Responsibilities

• Greets all persons entering the facility in a professional and courteous manner.
• Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors.
• Notifies supervisor of any unsafe or perceived safety issues.
• Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
• Sends and receives fax transmissions, emails, scanned, mail as directed.
• Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
• Provides support to business office and other management staff, as directed.
• Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
• Performs other duties as assigned.

Minimum Required Qualifications

• Must be 17 years of age or older.
• Excellent customer service and telephone skills.
• Ability to communicate effectively in both verbal and written formats.
• Proficient with Microsoft Office Suite.
• Able to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications

• High School diploma or GED equivalent.
• Prior customer service experience.
• Prior experience working with seniors.