Analyst, Pricing

Overview

Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Responsibilities

• Oversee, plan, and direct the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes.
• Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers.
• Interact directly with customers and internal personnel to resolve problems and maintain effective communication to ensure needs are met.
• Oversee communication with appropriate government agencies assuring compliance with governing regulations.
• Act as a liaison between Company and U.S. Customs offices in matters related to customer operations.
• Establish department metrics, KPI’s and the implementation of customer operations training.

Qualifications

• Bachelor's degree in business, transportation or related field; or a combination of post-high school and equal experience may be substituted for education.
• 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position.
• Proficient in Microsoft Office products, including Word, Outlook and Excel.
• Other Bilingual (English/Spanish).