Analyst II (JC-529547)

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

About the Department

The California LifeLine (LifeLine) Program Section of the Consumer Programs Branch, Communications Division, assists the Commission in:

• Administering the California LifeLine Program, which is one of Commission’s six universal service telecommunications programs.
• Developing and implementing universal service policies to promote affordable access of necessary communications services.

The LifeLine program provides discounted home and cell phone services to 1.7 million eligible low-income households.

Responsibilities

Under the direction of a Supervisor I, the incumbent will:

• Perform contract review and compliance monitoring of the California LifeLine third-party administrator (TPA), as well as of other CPUC vendors.
• Provide oversight of communication between the TPA and stakeholders (including service providers, consumer advocate groups, other State agencies, the public, and more).
• Analyze contract requirements and deliverables and provide recommendations that facilitate and modernize the program.
• Track, review, and pay monthly invoices.
• Perform audits.
• Track program fund balances to ensure sufficient funds.
• Manage LifeLine mailboxes and program websites.

Requirements

Prepare and submit a Statement of Qualifications (SOQ) addressing the following questions. The SOQ must:

• Be no smaller than 11-point Arial font, single-spaced, and no more than two pages.
• Provide specific details and examples demonstrating how your training, experience, and education qualify you for the position.
• Address all three questions below:
  • Describe your experience in conducting research, analyzing data, and creating reports to make recommendations to management.
  • Describe your experience in leading projects, working in a team environment, and establishing and maintaining cooperative and positive working relationships with others.
  • Describe how you keep your work organized and what methods you utilize to keep management and stakeholders up to date on work.

All information in the SOQ is subject to verification. Applicants who do not submit a completed SOQ will not be considered.

Pay

$6,031.00 - $7,547.00 per month

Schedule

Permanent, Full Time

Work Location

Los Angeles County (Hybrid telework)