Analyst – Client Intelligence

About the role

The Analyst – Client Intelligence will categorize incoming work using structured research techniques and create meaningful analytics from data at scale. This role shapes the firm’s understanding of business and client development, fueling high-level decision-making. The position reports to the Associate Director of Business Operations & Analytics.

Responsibilities

• Develop a deep understanding of the firm’s practices, clients, and market.
• Master the client and matter taxonomy used within Sullivan & Cromwell.
• Perform critical review of data, combining external intelligence with internal data points.
• Build expertise in the InTapp system to enhance the matter intake process.
• Leverage firm data and IT resources to produce and improve reporting solutions.
• Serve as a communication bridge, helping interpret data and anticipating future needs.
• Participate in fostering a team-oriented environment committed to client service and professional excellence.
• Comply with firm information security policies and protect firm assets from unauthorized access or disclosure.

Requirements

• Ability to work in a fast-paced matrix organization with requests from multiple levels.
• Facility for learning new technology quickly and applying it in daily work.
• Appreciation for granular decisions and their broader impact across the firm.
• Excellent analytical and organizational skills with high attention to detail.
• Results-oriented, pragmatic problem-solving, including creative thinking when necessary.
• Commitment to superior client service, teamwork, and professional excellence.
• Intermediate knowledge of Microsoft Excel (formulas, pivot tables).
• Experience with Microsoft Access, enterprise CRM, or other technology resources is preferred.
• Positive attitude, intrinsic curiosity, and grounded nature.

Qualifications

An undergraduate degree is required; a JD or other advanced degree is a plus. A minimum of 5 to 7 years of experience in a professional services environment is required.

Pay

The base salary range for this role is $95,000 to $135,000. Compensation is determined based on skill set, experience, performance, certifications, degrees, location, and firm needs. The total package may include overtime pay, discretionary bonuses, and other benefits.

Benefits

For a comprehensive list of employee benefits, visit www.sullcrom.com/employee-benefits.