Analyst, Application Support

Primary Job Duties

• Manage in the planning, design, Technical and implementation of new applications and enhancements to existing applications.
• Work with decision makers, systems owners, and end users to define / improve business requirements and systems goals and identify and resolve systems issues.
• Ensure compatibility and interoperability of in-house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• IT representative for project implementation and ongoing support for mature systems.
• Project lead for (smaller) IT projects when assigned.
• Involvement will be focus on implementation, support, and enhancement of systems.
• Works directly with business and software vendors to troubleshoots new and reoccurring problems to resolution.
• Serve as technical support for designated applications.
• On-call rotation within your IT group.
• Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Obtain and maintain employment related licensing.

Required Qualifications

• Two to four years of experience supporting Gaming or Hospitality systems, or equivalent.
• Demonstrated experience in gathering requirements from stakeholders and translating to requirements to evaluate and implement software solutions.
• Demonstrated experience in managing vendor relationship for assigned projects.
• Proficient in producing requirements, product, and pricing analysis.
• Review and comprehend all necessary documentation.
• Able to work with limited supervision.
• Able to effectively communicate in English.
• Professional appearance and demeanor.
• Excellent customer services skills.

Preferred

• Previous experience working in a large, luxury resort setting.
• Bachelor’s degree in IT, Finance, or some other closely related field. Can be replaced with relevant work experience.
• Demonstrated experience in IT Application Support and people skills.