Analyst, Accounts Receivable Claims

About the role

We are seeking a talented and motivated Accounts Receivable Claims Analyst to join our team. In this role you will be responsible for the analysis and resolution of customer claims while supporting initiatives that improve accuracy, efficiency, and revenue protection within the Accounts Receivable Claims function.

Responsibilities

• Analyze and validate customer claims in accordance with contractual agreements, company policies, pricing accuracy, and supporting documentation.
• Research and resolve customer disputes related to pricing discrepancies, quantity discrepancies, contractual parameters, chargebacks, and other claim types.
• Independently manage a portfolio of assigned claims, ensuring timely and accurate resolution with the objective of claim recovery, avoidance of deductions, or correction of internal data, as appropriate.
• Maintain accurate documentation and audit trails throughout the claim lifecycle.
• Prioritize workload effectively to meet departmental timelines and performance expectations.
• Identify recurring claim issues and contribute to initiatives aimed at preventing revenue leakage.
• Utilize and support optimization of internal systems and tools such as SAP, HighRadius, Business Objects, or other third-party solutions used in claims and AR processes.
• Participate in special projects including system enhancements, acquisitions, reporting dashboards, and other initiatives related to claims and accounts receivable.
• Drive continuous process improvements to enhance productivity, accuracy, and customer service.
• Communicate professionally with customers via email and phone to support claim resolution while maintaining strong customer relationships.
• Collaborate with peers within the Claims team and cross-functional partners (e.g., Sales, Customer Service, Pricing, Finance, Logistics) to ensure efficient resolution and strong internal alignment.
• Comply with company and department policies, procedures, and internal controls.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Minimum of 2–4 years of experience in accounts receivable, claims, deductions, or a related finance function.
• Pharmaceutical industry experience strongly preferred.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Proven analytical and problem-solving skills with the ability to assess data and identify root causes.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Solid understanding of accounting principles, including debits and credits.
• Ability to work independently while collaborating effectively within a team environment.
• Experience with SAP and/or HighRadius is a plus.

Benefits

• Annual performance bonus, commission, and share potential
• Auto enrollment in a Hikma-sponsored 401(k) program at a pre-tax contribution rate of 4% of eligible pay. Hikma will match 100% of the first 6% of eligible pay that you contribute
• A generous paid time off (PTO) bank starting with 20 days (prorated based on hire date). Additional days granted upon reaching work milestone anniversaries
• 3 personal days (prorated based on hire date)
• 11 company paid holidays
• Comprehensive benefits including health, dental, vision, mental health, disability, life insurance, prescription drug coverage, and a variety of voluntary benefits
• Employee discount program
• Wellbeing rewards program
• Safety and Quality is a top organizational priority
• Career advancement and growth opportunities
• Tuition reimbursement
• Paid maternity and parental leave